Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Reply Guarantee

  • Each ticket that you send to our technical support Dept will be attended to in about one hour. All standard issues will be addressed instantly. However, if the help request you have submitted calls for assistance from a trained administrator, we will send the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Qualified Tech Assistance Service

  • Our technical support Dept will be on shift for you day and night to to take care of all service inquiry tickets that you submit. We offer client help and support for the software programs that are pre–configured on your machine. These include our in–house designed Web Site Control Panel, the chosen Operating System and also the server management panel (with respect to the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • In the Web Site Control Panel that is offered 100% free with your virtual server, you’ll find an interesting Help zone, consisting of all you should have knowledge of when maintaining your web sites and software packages. We have integrated a range of how–to content articles and video guides that illustrate the common website managing tasks in an easy to comprehend fashion.