1 hour ticket response
Quick assistance is our key duty and that is the reason why we have a team of well–trained support engineers who are eager to offer a prompt reply to any question that you could possibly have. Simply open your customer support ticket from your Web Site Control Panel and we’ll respond within 1 hour at the latest. Actually, we strive hard and aim for a twenty–minute trouble ticket response time.
A First–Class Tech Support Service
Our client support team representatives have huge experience in the Linux shared hosting market and are professional enough to provide a fast solution to your problem. If, however, the issue at hand is not within the competency of a support engineer, the support ticket will be sent to a programmer or administrator for further assistance.
A User–Friendly Help Center
Included in the Web Site Control Panel is an intuitive Help section, which offers you a variety of sources of information. You can search through a constantly updated knowledge base offering web hosting account administration articles and website management articles, check out the instructional video tutorials or have a gaze at our F.A.Q. repository.