Client Support Channels
A 60–Minute Response Time Guarantee
All your assistance requests will be replied to within maximum 60 min after the ticket or e–mail has been received. If your issue requires further assistance from a server administrator, we will direct the support ticket or the e–mail to the person in charge, in a timely manner and we will leave a note to notify you that more time will be required for discovering the best solution. And if you take advantage of our Administration Services package, all of the tasks included there will be completed whenever you choose.
An Exceptional Help Desk Support Service
Should you require help while using our Web Site Control Panel or with any of the applications that we’ve pre–installed on the server for you, do not hesitate to get in touch with the customer support team at any time via the ticketing system. Moreover, should you need help administering your dedicated web hosting server, you can order the Administration Services package, which includes weekly Operating System updates, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, data backup disk space, etc.
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with an extensive knowledgebase, which includes extensive explanations of its features and functionalities. Besides, we have shot detailed video tutorials that will further disclose to you how to perform a specific operation or solve a typically encountered issue. All the help articles and the video tutorials are readily reachable from every Web Site Control Panel section via the Videos and Help buttons situated in the top right corner.