24/7 Customer Support in Shared Hosting
We acknowledge the significance of getting assistance promptly, so our shared hosting services come with 24/7 technical support and several means of communication. In case you don't have an account yet, you can easily call us or use our live chat and consult with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up obtaining a service which you can't use. If you already have your website hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional analysis. In contrast to the majority of suppliers that you can find today, we reply to all of the tickets within 1 hour, so you will not need to wait for a whole day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
All of the semi-dedicated hosting that we supply include 24/7 customer and technical support, which means that regardless of what problem you experience, you'll be able to get in touch with us and we will assist you right away. Our guaranteed response time for any e-mail message or support ticket that you open via your Hepsia hosting Control Panel is just one hour; usually the reply time rarely is more than 20 min. Furthermore, we have phone support with a couple of local numbers around the globe and a live chat, which means that you'll be able to contact us and get more info about our services even if you don't have an account yet. We can help you with nearly any question or an issue you have - payment methods, plan specifications, e-mail configuration, website hosting account settings, etc. If you use our services, you will never experience an issue where you need to wait for a few days to get an issue solved like you have to do with many other suppliers.
24/7 Customer Support in VPS
In case you obtain a virtual private server through our company, you'll be able to use several different means of communication to contact our Customer and Tech Support Departments. For general, billing and pre-sales issues, you'll find several local telephone numbers in the United States of America, Great Britain and Australia as well as a live chat service. If you are an existing customer and you require assistance with some technical issue which requires longer time to analyze or resolve, you will be able to open a ticket through your billing account or you'll be able to send an email and we will handle the trouble and send you an answer within one hour. The response time is warranted 24/7, which includes holidays and weekends, still for the majority of problems it takes a maximum of 30 mins to get assistance. The support service covers the VPS as well as all of the pre-installed software it features, so in case you need help with third-party software, you will be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
With a one-hour max response time guarantee, you will get extremely fast support when you buy a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, as a result every time you open a support ticket from your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the perfect option when the issue involved needs longer time to be solved or when it needs to be sent to our administrators, since it is a lot easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you will be able to call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.