Although this is not the keyaspect to recognize a trustworthy shared hosting company from a bad one or a reseller from a real supplier, being able to call and talk with a live person is a sign that you are not working with a one-person firm and that you'll be able to reach someone if you're looking for help. The telephone support for website hosting services may vary from standard to professional, therefore the problems that can be resolved through a call vary depending on the service provider. Generally, these matters are simpler and feature billing or 1st level tech issues since more complex problems usually require a support ticket where both you and the system administrators can follow what's going on with a particular situation. Still, having the option to phone call your supplier will save you a lot of time and efforts for the countless tiny problems that may eventually appear at the time you manage your hosting account.

Phone Support in Shared Hosting

We believe that having the option to speak with a live agent is rather important, so we have 3 support lines around the globe (Australia, USA and UK) and you'll be able to get in touch with us over the phone for 14 hours a day. If you consider getting one of our Linux shared hosting, for example, you're able to give us a call and learn more about our solutions prior to ordering in order to ensure that we match all system requirements for your sites. Following the purchase, you'll be able to get in touch with us about any sales or billing difficulties you may have, or get any general or basic tech info that you need. We've aimed to find the optimal balance between phone and ticket support, so for strictly technical matters you can use our ticketing system, that will help you follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Hosting

When you need more information about the semi-dedicated hosting that we supply, you can call one of the three support lines that we have around the globe - in the United States of America, the UK and Australia. By doing this, you'll be able to check ahead of time whether our services are appropriate for your websites. In case you're already our customer and you own a semi-dedicated account, you will be able to get in touch with us over the phone for 14 hours a day about any billing or basic matters. For strictly technical problems you'll be able to employ our ticketing system and get in touch with our tech support as someissues simply need additional time to be solved, still we can help you over the phone with a lot of minor technical issues as well, saving you time and efforts.