If you’re a website owner, a problem can always show up and it does not automatically need to be related to the hosting service itself. For instance, something might go wrong when you bring a software application up to date or some vital content may be edited or erased by chance. Regardless of what the essence of the problem is, you’ll have to get in touch with the respective customer support team and request them to retrieve a backup or to help you troubleshoot the problem that you are struggling with. How promptly they will do this will predetermine how much time your sites will be unreachable. For certain websites such as social networking websites or online shopping portals, a lengthened downtime often equals losing clients and cash. Because of this, it’s of prime importance that you use the services of a web hosting company that provides not only a good customer care service, but also a well-timed one.

One-Hour Response Guarantee in Shared Hosting

In case you are using one of our Linux shared hosting and you’ve got an inquiry or experience a problem, you can get in touch with us 24/7 by posting a support ticket or by sending an email and we guarantee that you’ll receive a response in no more than 1 hour. If the issue can be solved, we’ll do it before we respond to you, while if there is something that you need to do on your end, we’ll provide you with all the necessary information – what settings to check, what workable solutions to try out, etc. Typically, you will get a reply within no more than thirty minutes, which goes to say that waiting for hours and hours on end or even for more than one day to receive help is something impossible. Our 1-hour response guarantee is valid for any question that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take full advantage of our fast support services. You’ll get a reply to any support ticket opened via the web hosting Control Panel or e-mail sent to our technical and customer support team in less than one hour. The response time is guaranteed and it applies irrespective of the matter – technical or billing. It often takes substantially less time to explore and rectify a problem. We will supply you with more information if the solution entails something that should be done on your end. If you get in touch with us during weekends or legal holidays, the response time will be the same and since our support team will be at your service 365 days a year, you’ll get prompt assistance for practically any general, technical or billing issue no matter what time of day or night it is.