A live chat is a real-time method of communication between a web hosting company's support crew and its customers. It is a very efficient way to get some information about the website hosting services or have some problem resolved since you are speaking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the reduced chance of errors at the time you exchange data like usernames or domain names, the quicker response time as the communication is live plus the fact that you do not have to stay on the chat constantly - you can do another thing while the agent investigates the issue in question. Also, you can connect with a live chat room from any kind of computer which is connected to the web, avoiding the phone charges that you will need to pay if you're calling to another country.

Live Chat Support in Shared Hosting

In addition to the telephone and ticket support, our company provides live chat support too. You're able to contact us every single day, which includes weekends and holidays, and we can give you more details about the Linux shared hosting that we provide in case you are not among our customers yet, or about basic and billing questions when you already have an account. Although for entirely tech issues you'll need to open a ticket to the technical support, as such matters need extra time to be dealt with, you may still contact us through the live chat for some technical information. For example, we are able to help you set up an email address in your e-mail client or troubleshoot numerous issues, saving you a lot of time. Even when our phone lines are already off for the day, you'll be able to talk with a live person.

Live Chat Support in Semi-dedicated Hosting

We provide a live chat service that is available to all our prospective and current clients. If you're looking for a new website hosting account, you are able to chat in real time to one of our agents and get more info about our semi-dedicated hosting so that you can select the perfect package for your sites. If you already own an account with us, we will assist you in a very timely manner with general, billing and first-level technicalmatters. Even though sometimes you will need to open a ticket because there're situations that cannot be resolved on the live chat, we can assist you with lots of common tasks, for example setting up an email account in an e-mail client or redirecting one domain to another one. Thus, you will benefit from prompt assistance and you will save many hours.